Shower Warranty & Product Support

A well-built shower should come with clear information about the products, the installation and whom to call if you need help. Moore Done Right helps you understand both the manufacturer coverage for your selected shower system and the workmanship terms in your MDR proposal.

These are separate forms of protection. Review the applicable written documents before purchase, and keep them with your project paperwork. Existing signed agreements remain in effect.

Shower warranty questions, answered clearly

What warranty comes with Bath Concepts acrylic shower walls?

Qualifying Bath Concepts acrylic wall systems include a limited lifetime manufacturer product warranty. The current summary describes coverage for the original residential owner, with exceptions for certain components and finishes. Your selected products and their applicable written warranty determine the actual coverage. Ask MDR to review those documents with you before purchase.

Does the manufacturer’s warranty cover installation labor?

No. The current Bath Concepts summary excludes installation labor, removal, reinstallation and damage to surrounding materials. MDR workmanship coverage is separate and follows your written agreement with Moore Done Right. Product coverage should never be read as a promise of free installation service for life.

Are my shower door, Delta fixtures and other accessories covered the same way?

Not automatically. A shower combines products from different manufacturers. Your door, Delta fixtures and other non-BCI items have their own applicable warranties; they should not be grouped under the acrylic-wall warranty. Keep your proposal, product details and warranty documents together so a future concern can be directed to the right company.

How should I clean my acrylic shower walls without risking the finish?

Follow the current Bath Concepts cleaning instructions. For routine care, use a soft cloth, warm water and an approved nonabrasive cleaner, then rinse well. Dawn dish soap is specifically listed as a product not to use. Avoid abrasive pads and check the approved list before trying a different cleaner. Glass, metal finishes and tile may need different care.

What should I do if something seems wrong after installation?

Call Moore Done Right at 518-210-4372. Have your project address, installation date, a description of the concern, photos and purchase paperwork available. We can help identify whether the issue concerns a product, installation or maintenance and explain the next step. If water is actively leaking, stop using the affected fixture and shut off its water supply if you can do so safely. Coverage and any remedy depend on the applicable written terms and assessment.

Can I see the written warranty before choosing my shower?

Yes. Ask MDR for the applicable product warranty and the workmanship terms for your project before you approve the proposal. You can also read the Bath Concepts January 2026 warranty summary; it is a summary, not the full controlling warranty. This page does not replace the coverage already stated in your signed MDR agreement.